Phantom Salesforce Extension

#1

I have a couple of issues I am struggling with

Under “Integrations > Your Integrations” it lists Salesforce and Salesforce Service Cloud Extension

If I click on either of them they give me either an empty page in the case of the first, and an error for the second

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I want to remove them so I go to Integrations > Extensions and “Salesforce” is listed but the other isn’t at least not in the same way, if I click any of these links I get the above pages

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According to https://support.pagerduty.com/docs/extensions#delete-extensions-1 there should be the option to delete them but it doesn’t show in Safari or Chrome

This is a concern as our slack notifications are showing this which I assume is added by the Salesforce extension but can’t find out anything more about it

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#2

Hi @stephen :wave:

Thank you for reaching us out! I just want to let you know that we have identified the cause for the issue with the page loading, I believe we will be able to have that fixed tomorrow.

In the meantime I’m gathering more information about your slack notification concern with other teams. I believe that’s obtained from the incident metadata and, like you said, is also related with the extension.

I’m also looking at the how to remove the extension doubt, I believe the link you shared is the generic way but in this case we should look at this one https://support.pagerduty.com/docs/salesforce-service-cloud-integration-guide#remove-a-salesforce-extension.

I just wanted to share with you some feedback and let you know that we are looking to it, I will return with more information later.

Thank you

#3

Thanks, brilliant.

On the removal part, it says to go into Salesforce to remove it, but I’d never successfully connected it to Salesforce so that option doesn’t exist

I see that the Salesforce extension is fixed now, but again there is no way to remove it from Pagerduty. I am not talking about removing the integration in salesforce, it has never been configured

#4

Hi @stephen,

Cool, I’ve tested with my account too and the issue with the page loading seems to be solved.

Regarding the removal part, I see, your are in the middle of the process. I can manually force the extension removal for you, do you agree with that? If yes, the account is lendinvest right?

Thank you!

#5

Great, yeah that is the account name.

Can you remove both Salesforce extensions from the account?

Thanks

#6

Hey @stephen :wave:

I have removed both salesforce extensions from the account. I believe it is all done now, can you confirm please?

Let me know if something is missing.

Thank you

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#7

Yep all gone now, and indeed the extra information on the Slack notification has also gone.

Thanks very much for your help

#8

Hey @stephen,

Great, glad that I was able to help you :slight_smile:

I hope you a great time and holidays!

Thank you

#9

I have returned from the Christmas break today to find the Salesforce Extension is back, is there a way I can remove it permanently?

#10

Hey @stephen, happy new year!

Sorry my delayed answer but I returned from holidays today and I only saw your message today.

I believe it’s not possible to configure something like “disabled extensions” or to remove one permanently. I saw that it was added again on December 21, the same day when we removed. Do you know if it was added by someone on your team/company? I saw that you don’t need to configure the integration in order to add it, you just need to select it from the dropdown menu that appears after clicking on “+ New Extension” so that may cause some confusion.

I can remove it again if you want but I would like to check if it is being added by someone by mistake or if it is some automatic process for instance.

How do you prefer to proceed?

Thank you

#11

Yeah I am guessing someone was “exploring” and clicked it. If you could remove it again that would be great thanks, I will make sure to speak to everyone here to ask them not to do it again

Thanks

#12

Hi @stephen, I’ve removed the extension again :+1:

Let me know if everything is ok please.

Thank you!

1 Like